|
FAQ
WHAT IS YOUR SHIPPING POLICY? TOP
Items
are mailed usually within 3 business days of purchase/payment, often
sooner. At the time of shipment you will receive an email with a
confirmation number / tracking number which will indicate when your
item was mailed. We can't guarantee when you'll receive your
merchandise, only when it will be shipped. All items are packaged
securely and shipped with a UPS tracking number or USPS delivery
confirmation number.
We do ship Internationally for the rate of $35.00 per pair of shoes. If you are ordering more than one pair of shoes to be shipped international please contact us first so we can calculate accurate shipping.
WHAT IS YOUR FREE SHIPPING OFFER? TOP
The
current promotion is that all domestic orders for $75 and over qualify
for free UPS shipping. This offer is valid on orders placed through
this website only. We reserve the right to rescind this offer at any
time without notice. An additional fee will be charged for shipping to
Alaska and Hawaii. Please email us for details prior to ordering. WHAT IS YOUR ?RETURN FOR REFUND? AND ?RETURN FOR EXCHANGE? POLICY? TOP
Returns must occur within 21 days of purchase. If you are returning we ask that you e-mail us, returns@soleaddiction.com and let us know that your return is on its way. We suggest using UPS or USPS with delivery confirmation as we are not responsible for returns lost in the shipping process.
We
charge a 6% re-stocking fee on items returned for refund. We
do not accept returns for refunds on Sale Items. These may be exchanged
for other merchandise already in stock, within 21 days of original
purchase.
ABSOLUTELY NO RETURNS WILL BE ACCEPTED AFTER 21 DAYS FROM PURCHASE.
All
returns must be in the original, unused condition, with tags, or other
materials originally mailed, and must be perfectly re-sellable. We will
not accept a return that is a condition we consider unacceptable for
re-sale. Please include a copy of your packing slip.
If you are
"Returning for Exchange", please email us the new item name and size
and we will hold it pending receipt of your return.We cannot guaruntee size and color availability unless you e-mail prior to "Returning for Exchange."
It is the buyer's responsibility to
pay for all return shipping costs on items "Returned for Exchange" or
"Returned for Refund." These charges will not be refunded. If you are
exchanging we will pay to have your item reshipped to you.
SPECIAL ORDERS CANNOT BE RETURNED OR EXCHANGED FOR ANY REASON.
We
log your return in when it arrives to note the date of return, but we
only handle returns once a week on the weekends. We do not have the
ability to process those immediately. If we receive an item on Monday,
please do not expect to hear from us until the following Monday. DO YOU CHARGE SALES TAX? TOP
Sales
tax will be added to California purchasers only (7.75%). This is
required by State law, we have no control over the collection of this
tax and receive no benefit from the collection of these taxes. They are
merely passed on to the State. DO YOU SHIP INTERNATIONAL TOP
Yes we ship to over 50 Countries around the World. Just choose
international shipping when you check out and be aware that the per
unit cost for shipping goes down as you order more products. All of our
international shipping is done through the US Post Office. Please be
aware that while this shipping route is safe and secure it is not
quick. So you will need allow a minimum of 2 weeks for your products to
arrive. You also need to be aware that the customer IS RESPONSIBLE FOR
ANY INTERNATIONAL DUTIES OR CUSTOMS FEES THAT ARE IMPOSED FROM THE
RECEIVING COUNTRY. WHAT HAPPENS IF MY EMAIL IS NOT ANSWERED? TOP
Please
be assured that we answer every email, generally within 48 hrs. If you
do not receive an email from us, it is because either our security
system has blocked your incoming email or yours has blocked our answer. Please Check your junk mail to see if my reply is in there; and if not please Resend your
email. You can also try to contact us through the contact page on this site.
Please
understand that by ordering you are acknowledging that you understand
that we always have the right to refuse and or cancel service with you
at any time as we choose.
customerservice@soleaddiction.com WHY IS THERE NO PHONE NUMBER TO REACH YOU? TOP
At this time we are not staffed to receive customer service phone calls. We attempt to communicate through e-mail as much as possible. This is easier for us and it also keeps a record of all our communication with customers to protect them.
We are also available on Skype. Please add us, "soleaddiction"
LOWEST PRICE GUARANTEE TOP
We will beat anyones price on the internet by 5% for the
exact item, color and size. All you need to do as a customer is email us
a link to the site where we can see the advertised price for the exact item and
we will take care of the rest.
WHAT IF THE ITEM I WANT IS OUT OF STOCK? TOP
Please e-mail us if you are interested in an out of stock shoe. Often times we will list shoes that are still on order and will be in stock soon. Or we will list something as out of stock if we are updating our inventory.
HOW DO I USE A DISCOUNT CODE? TOP
On our new system discount codes are entered before checking out. Please enter any sales code you may have at the top of the site where it says Member code.
| 
